Privacy policy.

This Privacy Policy describes how Elle Aime Jewelry ("we", "us", "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase from www.elleaimejewelry.com.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or for legal or operational reasons. We'll post the revised version on this page and update the date above.

What we collect

Information you give us directly

• Contact details — name, address, phone, email.
• Order information — billing and shipping address, payment confirmation, email and phone.
• Account information — username, password and security details if you create an account.
• Customer support — anything you choose to share when you contact us.

Information collected automatically

When you use our site we collect usage data through cookies, pixels and similar technologies: device and browser information, IP address, and how you interact with our pages.

Information from third parties

We may receive information from vendors and service providers — including Shopify, our payment processors, and advertising/analytics partners — who help us run the site and fulfil your orders.

How we use your information

• To deliver our products & services — processing payments, fulfilling and shipping orders, sending order notifications, managing returns and accounts. (Performance of our contract with you.)
• Marketing & advertising — sending you our newsletter, tailoring ads and improving the shop experience. (Legitimate interest under Art. 6 (1)(f) GDPR for EEA residents.)
• Security & fraud prevention — protecting your account and our site from misuse.
• Customer support & improvement — answering you, fixing problems, and making the experience better.

Cookies

We use cookies to power the site, remember your preferences and understand how the site is used. You can adjust or disable cookies in your browser at any time — though some features may not work as a result. We honour the Global Privacy Control signal as an opt-out of sale/sharing of your information for the device and browser that sends it.

Who we share with

We may share personal information with:

• Vendors and service providers acting on our behalf — IT, payment, analytics, customer support, cloud storage, fulfilment and shipping.
• Business and marketing partners (where you've consented).
• Anyone you ask us to share with — for example, when shipping to a recipient.
• Our affiliates and corporate group, and any party involved in a business transaction (merger, acquisition, bankruptcy).
• Authorities or third parties when required by law, to enforce our terms, or to protect our users.

Third-party sites

Our site may link to platforms operated by third parties. We're not responsible for their privacy or content — please review their own policies before sharing information with them.

Children

Our services aren't intended for children, and we don't knowingly collect personal information from anyone under 16. If you're a parent or guardian and believe we hold your child's data, please contact us and we'll delete it.

Security and retention

No security measure is perfect, and we can't guarantee absolute security. We retain your information for as long as needed to provide the services, comply with legal obligations, resolve disputes or enforce our agreements.

Your rights

Depending on where you live, you may have the right to access, delete or correct your personal information; to port a copy of it; to opt out of sale or targeted advertising; to restrict processing; or to withdraw consent. To exercise any of these rights, get in touch.

We won't discriminate against you for exercising your rights. We may need to verify your identity (e.g. via your email or account) before responding.

Complaints

If you're unhappy with how we handle your data, please contact us first. EEA residents can also lodge a complaint with their local data protection authority — the EDPB lists them here.

International users

We may transfer, store and process your personal information outside your country. When we send data out of Europe, we rely on the European Commission's Standard Contractual Clauses (or equivalent UK clauses), unless the destination has been recognised as offering adequate protection.

Contact

Questions, or want to exercise your rights? Get in touch, or write to us at Nieuwpoortkade 2a, room 130, 1055 RX Amsterdam, NL. For applicable data protection laws, we are the data controller of your personal information.