Help & answers
Frequently asked.
Materials & craftsmanship
Pure gold is too soft for daily wear, so it's mixed with harder metals to make jewelry. 14k contains a higher percentage of gold than 9k, which is reflected in the price. 14k is the minimum legal standard in the Netherlands. In countries like the UK and Germany, 9k is widely used and prized for its hardness and scratch resistance. We work with both so you can choose the right balance of richness and durability.
Yes. Every piece is hand-made to order in our Amsterdam atelier — just send us an email with what you have in mind and we'll build it for you.
Yes. Our necklaces are made from semi-precious stones and pearls we source ourselves. We hunt for the most beautiful strands, sometimes in very limited quantities. That's what keeps each piece quietly unique.
Orders & shipping
Each piece is handmade for you, so production takes up to 7 working days before dispatch. Delivery times after dispatch: Netherlands 1–2 days, Europe 7–10 days, international up to 21 days with DHL.
Yes. We ship from Amsterdam to anywhere in the world. International duties and taxes are the customer's responsibility and may be charged on delivery.
Yes, within 14 days of receiving your package, provided the item is unworn, undamaged and in its original packaging. Custom pieces cannot be returned. Full details are on our Shipping & Returns page.
Care & wear
Avoid water, perfume, creams and harsh chemicals. Remove pieces before sleep, exercise or any strenuous activity. Store them in a dry, dark place and polish gold and silver with a soft microfibre cloth. See the Care Guide for more.
No. Semi-precious stones and pearls are porous and chlorine, salt water and soap will dull them over time.
Appointments & repairs
Yes, by appointment only. Our atelier is at Nieuwpoortkade 2a in Amsterdam, open Mon–Fri 10:00–14:00. Book a slot via the appointments link in the footer.
Yes. Because every piece is modular, restyling is part of the design. For repairs or refreshes on older jewelry, get in touch and we'll guide you through it.
Need more help?
We'd love to help.
Personal styling advice, custom requests, restyles - write us and we will be in touch asap.
Contact us